What is eFarmersMarket?
eFarmersMarket is an online marketplace selling gourmet handcrafted food and drinks from producers across Australia. Our edge is that you can buy any product on our website whether it is from the Penninsula, Barossa, Hunter Valley or Margaret River regions and have it all conveniently delivered in one box to your home or office. The products you will find on our website are made with love and many can only be found at regional farmers markets. Instead of scouring the country in search of the finest artisan food we have done this for you by handpicking every product on our website.
eFarmersMarket is set to revolutionise the way you shop for artisan food bringing the farmers market experience online. Just like at the farmers market you are able to browse the producers stands online and meet them as they share their stories with you from the comfort of your own home. No longer will you have to drive countless kilometers, hope for good weather and stick to a market schedule to have your pantry stocked with your favourite products.
The products found on eFarmersMarket also make the perfect gift for any foodie whether it is to celebrate a birth, show your customers you appreciate them or to express condolences. We allow you to create your own gift boxes or for those who like to keep it simple we have ready made gift hampers.
We are proud to help you support our local Australian farmers and artisan producers.
Why shop at eFarmersMarket?
There are many reasons to shop at eFarmersMarket and we will specify a few:You agree that handcrafted food tastes better
Your handpicked purchases from producers across Australia will be conveniently delivered in one box to your home or office
You love farmers markets but they can be inconvenient and infrequent
You would like to reduce your food miles and feel better knowing where your food comes from
You want to give a unique gift which is personalised and tailor made
You prefer to support Australian farmers and artisan producers
You prefer to avoid mass produced, imported, additive and preservative packed food
We control the quality of every product by handpicking them for you
Who runs eFarmersMarket?
Carla Penn the Founder of eFarmersMarket is a passionate foodie who loves visiting farmers' markets across Australia. Carla decided after a visit to her local monthly farmers market that handcrafted food needed to be available online for all Australians to conveniently enjoy regardless of their location. She wanted to share the farmers market experience by creating an online marketplace where you could meet the producers from the comfort of your home and have their products delivered to your door in one box. Bringing the experience into Australians homes seemed the ideal way to do this, as many people do not have the time, or the means, to visit their local farmers' market.After several years working in the banking industry Carla decided to return to her first love FOOD!
How do I shop on eFarmersMarket?
You should start by browsing the website and meeting the producers on their personalised pages. You can add products from multiple producers to your shopping cart and have them all delivered to your door in one box. Once you have everything you would like to purchase in your shopping cart you can proceed to checkout.
The checkout experience:
At first you will be prompted to provide some personal information which we require to process your payment and arrange delivery. The email address you provide us is very important as we will send a receipt and information to track your delivery to this address. The next step is to confirm the delivery address. Here you can either add your home or office depending on the best daytime address for you. If you are gifting the shopping cart here is where you enter the recipients daytime address. We will then confirm to you the shipping method and allow you to proceed to select your preferred payment method. We have two methods available to you; 1. credit cards via eWAY our secure payment gateway or 2. PayPal. Here is where a comments field will be displayed which will allow you to tell us if you have any specific instructions for the courier for example "please leave at the front door". This comments field is also where you can write your personalised message for the recipient of your gift. Lastly once your payment has been processed you will receive a receipt electronically at the email address you provided us with.
If your shopping cart is a gift:
If you are choosing to gift your shopping cart or one of our gift boxes please follow the above steps with only two exceptions.
1. When you are asked to confirm the delivery address make sure you add the daytime address of the gift recipient.
2. When a comments field appears after you have selected your payment method please add your gift message here. As well as the gift message, any special instructions for the courier as well.
How does delivery work?
We use the best options available to make it cost effective for you whilst ensuring to maintain the safety and thermal integrity of the products during transit. We only use courier services to ensure that the products reach you quickly and safely. Due to the nature of the products we prefer to ship to a daytime address, either your home or office.
We don’t deliver to PO boxes. You can also leave our drivers instructions in the comments field such as “please leave at the front door” or “you can drop the order next door at number 4 where Mrs Smith will be home”. We can’t take responsibility for products once they have been delivered with the exception of defective, transit damaged, or shipped in error products - we hope this never happens!
We have a flat rate delivery fee of A$13.00 within Australia up to 10kgs.
For orders above $200 we offer free delivery.
For all international delivery requests please contact us directly so that we can provide you with an accurate quote.
More details...
We recommend you enter a daytime address, either your home or office for delivery so that someone can accept your order. Remember we don’t deliver to PO boxes. When you enter your delivery details or the delivery details of the box recipient please ensure you select the correct instructions for delivery. If you have any additional instructions you can leave them for our courier in the comments field after you have selected your payment method. Please enter your delivery details carefully and check them. Inaccurate or misspelt delivery information often results in delays in delivery. If eFarmersMarket.com.au is charged a re-delivery fee by one of our couriers because of inaccurate delivery details, that charge will be passed onto you.
We don't take responsibility for products once they have been delivered with the exception of defective, transit damaged, or shipped in error products - we hope this never happens! If a product is defective, transit damaged or shipped in error we are more than happy to replace that item once it has been posted back to us and deemed faulty/damaged. A replacement item will then be promptly posted back to the recipient. Please contact us within 5 days of receiving the delivery.
It is your responsibility to contact eFarmersMarket.com.au immediately if an order has not arrived. We will then endeavor to track that order with our couriers and have it delivered as soon as possible.
We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. This includes loss or damage resulting from delivery to unattended addresses whereby the sender has opted to have the gift left at front/back door if no one is home.
Should you have any problems relating to your purchase, please contact us within 5 days of delivery or expected delivery of your order, at which time we will attempt to resolve your issue within a reasonable period of time.
How long will it take for me to receive my order?
We will endeavour to deliver all orders within 1 – 8 business days of receiving payment. We trust you understand that due to the handcrafted nature of the products you are ordering delivery times will vary. If a product you have ordered is going to take more than 8 business days we will contact you to discuss whether you would like us to deliver your other products in the interim and the final product at a later date.
To ensure we keep this convenient for you, we will email you once the courier has collected your box from us so that you can anticipate delivery.
What if I only want to purchase one product?
If you only want to purchase one product please contact us and we will arrange a courier quote for you. Although we encourage you to try other fantastic products, we are happy to accommodate you.
If I am not home when you deliver what should I do?
We recommend you enter a daytime address, either your home or office for delivery so that someone can accept your order. Remember we don’t deliver to PO boxes. When you enter your delivery details or the delivery details of the box recipient please ensure you select the correct instructions for delivery. If you have any additional instructions you can leave them for our courier in the comments field after you have selected your payment method.
It is your responsibility to contact eFarmersMarket.com.au immediately. We will then endeavor to track that order with our couriers and have it delivered as soon as possible. If we are charged a re-delivery fee as a result of you not being home by one of our couriers, that charge will be passed onto you.
Should you have any problems relating to your purchase, please contact us within 5 days of delivery or expected delivery of your order, at which time we will attempt to resolve your issue within a reasonable period of time.
Can I include a gift message?
Yes you can, simply type the gift message in the comments field which appears when you are at checkout and you have selected your preferred payment method. In this field you can also add special delivery instructions for the courier.
Note: please do not forget to provide us with the correct delivery address for the recipient when you are prompted to confirm the address at checkout.
How can I check my order?
Visit eFarmersMarket.com.au at any time. Login with your email address and password. If you would like further information please contact us directly.How do I report a problem with my order?
Please contact us as quickly as possible.
Can I return a product?
We only accept returns when a product is defective, damaged in transit or shipped in error. If this unfortunately happens please contact us as quickly as possible or within 5 days.
We do not take responsibility for products once they have been delivered unless the above applies.
How do you protect chocolate products in transit?
All chocolate products are packed in the box alongside a medical grade ice brick which will keep them chilled for 55 hours. This is designed to prevent any chocolate products melting in transit and to ensure their thermal integrity is maintained. The medical grade ice bricks will ensure the product reaches you in the same condition it left us and the producer who made the product. However, if you do not provide us with a daytime delivery address we cannot take responsibility for any damage to the product.
The ice bricks are reusable and you can use them when you next go on a picnic or camping. Simply place them in the freezer for 48 hours before you wish to use them. These ice bricks are included in the price of the chocolate products.
How do I know I am secure online?
It is vital to us that you feel secure whilst on eFarmersMarket.com.au. If you have any questions not covered here, please contact us immediately.
Payment Options
We accept payment in 2 ways:
- via debit or credit card on our https secure form (that is, online)
- via PayPal
Internet Security Technology
Secure Socket Layer (SSL) Web Server Certificates, such as the one used on this website, encrypt all data sent to and from the website. This information is scrambled and hence unintelligible if intercepted.
This SSL technology is the standard for secure data transmission over the Internet and when you reach the final payment stage, your connection will change to the secure https channel.
Your Privacy
Your privacy on the Internet is of the utmost importance to us. We use eWay, Australia's leading e-commerce merchant, to process all our Australian debit and credit card transactions (we do not store your credit card - in fact we don't even receive it) and all other submitted personal information remains strictly private.
What is your privacy policy?
We are proud to have a strong privacy policy and if you would like to find out more please visit our Privacy Policy page.
Can I get a wholesale discount?
If you think you might qualify for a wholesale discount then we may have some options for you. Contact us directly and let us know what you are thinking.
Can I pay using Amex or Diners Club?
Yes you can, give us a call on 1300 881 607 or +61 2 9757 2811 for international calls.
Can I use a false email address?
No, you can’t use a false email address as we will automatically send your receipt to the email address you give us. You will need your receipt to track your order later on.
Why support Australian farmers and artisan producers?
If we as Australians do not support our local farmers and artisan producers who will?
Supporting Australian farmers and producers means:
Job creation
A stronger Australian economy
Fewer imports
A better future for Australians
Reduce food miles
How can I sell on eFarmersMarket?
eFarmersMarket.com.au is designed to help you reach foodies Australia wide searching for handcrafted food and drinks. We make it easy for you to sell online and do not require you to individually pack and send customers orders. Our passion is personally supporting you through a retail platform which actively promotes and markets your products in unique, fun and exciting ways.
Our community of producers are as passionate as we are about making good food and drinks the artisan way. We have certain guidelines to ensure eFarmersMarket.com.au is filled with amazing food and drinks our customers will love.
The basic guidelines:
- You are small business owner who started out of your love for food and you directly produce your food.
- Your products are all handcrafted and made in small batches the traditional artisan way.
- You have limited distribution in gourmet speciality and natural stores.
- You have great product reviews or your products have been taste tested by our foodie team.
- It’s a business and you are following local, regional and/or national policies.
- Your food contains little to no "nasties" i.e. no GMO products, no additives, no preservatives, no flavourings etc...
- We also look for producers who source their ingredients locally and employ fair and sustainable practices.
Sounds like you? Well we would love to hear from you. Contact us.
